If you are experiencing a medical emergency — such as chest pain, sudden shortness of breath, significant bleeding, swollen or red legs, a fall, serious injury, suspected fracture, or burns — please go directly to the nearest Emergency Department.

Please note that medical concerns cannot be addressed by email, as this service is not covered under current OHIP funding.

Our MD Family Health Group after‑hours clinic is for urgent concerns only—not routine issues or prescription refills. For medical emergencies, call 911 or go to the Emergency Department.

After‑Hours Clinic Hours

Monday–Thursday: 5.00 to 8.00 pm

Friday: 1.00 to 8.00 pm

Saturday–Sunday: 9.00 am to 12.00 pm

For medical assistance after clinic hours, call The Telephone Health Advisory Service (THAS) at 1-866-553-7205. Please contact THAS rather than visiting a walk‑in clinic or urgent care.

The on‑call doctor or Tele‑Health Nurse will send us notes for follow‑up. Walk‑in clinics do not share records, and the Ministry deducts fees when enrolled patients use outside services. Repeated walk‑in or urgent care use may result in removal from our roster.

Virtual clinics—including Maple, retail tele‑clinics, corporate virtual care services, Bodystream, and “free” cannabis online clinics—are also considered outside use by the Ministry of Health and should be avoided unless necessary.

Health811

For urgent concern outside of clinic hours and after-hours, call 8-1-1 to speak with a registered nurse for health advice. This free service is available 24/7. Formerly known as Telehealth Ontario.

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